Banks, Atms and our money!

The other day, a rumpus ensued in a banking hall where a customer accused the bank in question of deliberate attempt to defraud him. What was behind this allegation? He used the bank's Automated Teller Machine(ATM) to recharge his phone with #2,400 worth of airtime, but there was nary an airtime on his phone yet the amount was deducted from his balance.
The aggrieved customer said he had complained repeatedly to the bank for which they always gave him a complaint form to fill that he dutifully filled yet the sham wasn't rectified. This, he maintained, has lasted for five weeks hence his resolve to come hard on the bank. Don't lose focus, what you are expected to glean from that is the failure of ATMs!
Cases like the above must have necessitated the investigation launched by the House of Representatives and the Consumer Protection Council (CPC) into allegations of indiscriminate seizure of customers’ money by the malfunctioning Automated Teller Machines of banks.